Privacy policy

Effective Date: 10.12.2024
Last Updated: 10.12.2024

This Privacy Policy outlines how SIMTEC GOLF LTD (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our services, including renting golf simulator slots or purchasing merchandise. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Personal Information

We may collect and process the following personal data:

  • Identity Data: Name, email address, phone number, and address.
  • Payment Data: Payment details required for processing transactions.
  • Booking Data: Rental slot bookings, cancellations, and rescheduling information.
  • Communication Data: Records of your interactions with us, including emails and phone calls.

1.2 Automatically Collected Data

When you use our website or booking system, we may collect:

  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Details about your interactions with our website, such as pages viewed and time spent.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage bookings, payments, and refunds.
  • To communicate with you regarding bookings, changes, or promotions.
  • To improve our website, services, and user experience.
  • To comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

We only share your personal data:

  • With payment processors and third-party service providers to facilitate bookings and transactions.
  • When required by law or to respond to legal requests.
  • If necessary, to enforce our terms and conditions or protect our rights.

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Booking and payment records are retained for 6 years to comply with accounting and tax obligations.
  • Communication data is retained for up to 12 months unless required for ongoing customer service.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encryption for payment processing.
  • Regular monitoring of our systems for vulnerabilities.
  • Access controls to ensure only authorised personnel can access personal data.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Update or correct your data.
  • Deletion: Request the deletion of your data.
  • Restriction: Limit the processing of your data.
  • Portability: Transfer your data to another service.
  • Objection: Object to the use of your data for specific purposes.

To exercise these rights, contact us at [email protected]. We may request proof of identity to process your request.

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our website and improve functionality.

You can manage cookie preferences in your browser settings. For more information, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any linked websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: 01442 916696
  • Address: Unit 11 Kingley Park, Station Rd, Kings Langley WD4 8GW

This Privacy Policy is designed to ensure transparency and compliance with relevant laws while safeguarding your data.